Frequently Asked Questions
Everything you need to know about shopping with Kinney The Label.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Domestic standard shipping takes 3-5 business days, while express shipping takes 1-2 business days depending on your location.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale.
How do I find the right size for me?
Each product page includes a detailed size guide and specific fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our support team for personalized advice.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.
How should I care for my Kinney The Label garments?
To ensure the longevity of our fabrics, we recommend a cold hand wash or a delicate machine cycle inside a laundry bag. Always air dry in the shade and avoid tumble drying.